We understand how important it is for your order to arrive on time. While most shipments arrive within the estimated delivery window, occasional delays may happen due to courier issues, customs processing, or high seasonal demand.
1. Check Your Tracking Information
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Use the tracking link provided in your shipping confirmation email.
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Tracking updates may take 24–48 hours to refresh, especially during peak times.
2. Allow for Extra Delivery Time
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Standard shipping typically takes 7–15 business days, depending on your location.
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If your order is still within this timeframe, please allow a little extra time before contacting us.
3. Contact the Courier
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Once an order is in transit, the courier is the best source for real-time delivery updates.
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Provide them with your tracking number for faster assistance.
4. Reach Out to Bare Earth Support
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If your order is significantly delayed or shows no tracking updates for several days, contact our Support Team.
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Please include your order number and tracking details so we can investigate quickly.
5. Lost Orders
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If the courier confirms your order is lost, we will work with you to provide a replacement or refund.
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Please note, we may require confirmation from the courier before issuing a resolution.
Still need help? Create a support request with our customer service team and we'd be happy to help.